Intellisys Communications Technology Blog

  Zultys, a premier provider of SIP/IP telephony and innovative unified communications has unveiled the latest version of their award winning Zultys MX Platform.  MX Version 7.0 built upon their reputation as a secure, all-in-one SIP-Based IP phone system and has delivered another unprecedented release. Click to view highlights of Zultys 7.0 Here are a few of the amazing features included in this latest release: Whisper Features Available in Call Center Call Center Managers can now help agents from their desk by using the whisper mode.  Whisper allows Managers to join a call and give feedback to the agent without the outside caller hearing the Call Center Manager.   Multiple Music on Hold Playlists With 64 different play lists the options for music on hold are…

While there are countless benefits of upgrading your old phone system to a new VoIP I wanted to focus on my top 3 favorites. # 1 Cost Savings: While there are many other significant advantages the cost savings that are related to deploying and using a VoIP phone system are in my mind the most substantial. While many people immediately think of long distance savings, and those can certainly be substantial, they are one piece of the overall benefit to a VoIP phone system. Intel published a study that indicated that the initial purchase was typically 55% less than purchasing a traditional PBX.  Most of this savings comes in the reduction of hardware required.  VoIP systems are typically small servers or appliances that are smaller,…

Salesforce is a powerful business CRM that is web based and is widely recognized as one of the most powerful business tools available.  Our clients use sales force to improve thier sales tracking, lead generation and business processes.    Zultys recently released a powerful new Salesforce plugin.  This new tool connects your Salesforce application to you Zultys business phone system.    This provides you with a powerful new tool to speed up your communicaitons processes.     When and incoming call is presented to your phone, the Salesforce applicaiton will automatically search the Caller Id and return any accounts that match that phone number.  You can take notes on the call and at the completion of the call those notes and the record of the call will…

Intellisys began selling phone systems in 1970 after the divestitures of the Bell Companies and we have installed thousands of phone systems across the country and around the world.  We have installed and maintained phone systems from Avaya, Comdial, AT&T, Vodavi, Vertical, SwitchVox, Seimons,Digium,  Asterisk, Nortel, Lucent, Panasonic and many others.  Through all those years of Installation and support of the these systems we have never found a product and a manufacturer that we have been more pleased with than Zultys. Starting in 2001 Zultys made the right decision on producing a product built around the SIP (Session Initiation Protocol) standards.  That decision so many years ago has allowed them to continue to provide cutting edge functions and features.  While others scramble to try and…

TOLL FRAUD:  We have had several customers get hit with Toll Fraud recently and I wanted to discuss ways that you can avoid this costly event. Hackers will enter your telephone systems typically in two ways.  First is that they enter via the Automated Attendants and users mailboxes.  They will then press # or * to get access to a mailbox just like a remote user and start trying passwords.  These systems are automatic just keep trying combinations until they get a match.  When they get access they publish this information to their networks and they can rack up tens of thousands of dollars in long distance bills that you are responsible for.  The second way that they get access is via the Internet for…

When it comes to redundancy there are many factors to consider.  In general, you will make the decision for you company that you are most comfortable with.  You can always spend more money and as some point you will decide that the cost is not worth the risk.    A Larger company with heavy phone dependency will obviously be much more concerned with designing redundancy in to their solution.  SIP or Session Initiation Protocol provides a new level of redundant options and that is another reason companies are flocking to SIP.   In this blog I want to talk about a couple applications that are most common. When it comes to the dial tone carrier there are a several ways to design redundancy.  Let me explain a…

When Intellisys began selling IP based phone systems in the late 1990’s each manufacturer used their own proprietary protocol to communicate with their phones.    Cisco used Skinny, ShoreTel used MGCP, 3Com, Mitel, Avaya all used their own protocols.  Thus you could only use a Cisco phone on a Cisco system and a ShoreTel phone on a ShoreTel system and so forth.  The manufacturers liked being proprietary as this allowed them to be the only source for phones and applications on their systems and they essentially had complete control over the applications available and most importantly the cost of the equipment.  This was a good position for the manufacturers but costly to the consumer. Zultys began operations in 2001 just before the emergence of SIP as…

IVR or Interactive Voice Response is the technology that your bank or credit union uses to allow you to call in access your account over the phone.  IVR has the ability to present you with questions and listen for your response in either digits pressed on the phone or by voice. Traditionally IVR systems have been hard to manage and expensive to purchase, but not anymore. Zultys IVR is a new breed that offers ease of use and is very cost effective.   Zultys IVR is often the feature that saves a company the most time and money and for many companies can dramatically increase the bottom line.  Why?  Because it has the potential to save you and your staff valuable time on each phone call…

Have you ever been in the middle of a phone call and the person says something that makes you think “I wish I had that recorded!”  With Zultys Call Recording – Now you do! Zultys provides a variety of Call Recording solutions but my favorite is the “DVR Style” call recording.    What is Zultys DVR style Call Recording?  DVR style refers to the fact that at ANY point in the call you can press the record button and the Zultys will deliver the entire conversation to you.  Essentially the Zultys system is recording the conversation the whole time, and so long as you press the record button before you hang up the call then the system will deliver the entire conversation to you in your…

The new craze lately seems to be surrounding solid state hard drives.  So, what exactly are solid state hard drives and what do they do for you?  Simply put, they are hard drives that use memory chip instead of a spinning disk that a typical hard drive uses.   Solid State hard drives or SSD have been around for quite some time in items like USB drives, Cell Phones, Digital Cameras and other portable devices.  They are starting to come into the enterprise/business market due to the decreased cost in storage space and continual release of new technology. The Benefits of Solid State Drives The main benefits of solid state drives are they are SOLID STATE.  They have no moving parts!  No spinning disk, no actuator…