CCI Intellisys is proud to announce the Zultys Trade Up promotion.  Zultys is a leading provider of VoIP Phone systems and delivers the most power packed platform in the industry.  This is a Limited Time offer that expires 12-30-2011.

The Offer

Zultys will provide a $ 100.00 per phone software credit for every existing phone that you have as part of the Zultys Trade Up promotion.  There are no restriction on the type or brand of phone or its condition.  You can turn in as many phones as you purchase users on your new Zultys system.    You will purchase he base Zultys system and hardware with the number of users you need.  Zultys will then provide you a $ 100.00 credit per phone,  toward any additional software licenses to provide you with full featured VoIP solution.  You can add features like Cellular Integration, Outlook Integration, Call Recording, IVR, Archiving, Call Center and more with your Zultys Trade Up promotion credit.   This is the perfect opportunity get true value out of your old equipment and to deliver new powerful solutions to your business.

The Solution

Zultys systems are deliver the most sophisticated engineering to provide the most powerful VoIP business solutions available for businesses from 1 to 10,000 phones and from 1 to 128 of sites around the world.    While other manufacturers have chosen to continue with proprietary endpoints and protocols, Zultys embraces open standards to deliver unmatched long term value and flexibility.   Zultys platforms are ALL IN 1 appliances that deliver integrated Unified Communications, Desktop Video, Fax Server, Integrated MX Conference Bridge, Session Border Controller, Call Recording, Advanced Call Center, Cellular Applications, IVR, and entire suite of advanced user features, all on box.   This powerful ALL IN 1 design allows us to cluster devices for scalability and to provide full N+1 for redundancy easier and more cost effectively than any other platforms on the market today.  The Zultys provides unmatched remote user connectivity via on board Session Border Controller so there is NO need for VPN for remote users! At 73 watts to power the Zultys system it is up to 6 times more power efficient that its competitors.   

Zultys is much more than a telephone system, it’s a business solution.

Learn More about Zultys »

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Fill out the form below and one of our communications consultants will work with you to design the solution that is right for you and your business.  Hurry to take advantage of the Zultys Trade Up promotion.

Remote Connectivity – This feature give you the ability to connect no matter where you are.  As long as you have a good internet connection you can plug a phone in and work the same no matter where you are.  You will have the same features below working from a remote location as you do from your office.

Call Recording – Call recording can be accomplished two ways, either by adhoc by pressing the call record button in a middle of a call or by setting the system up for automatic call recording which will record all calls for your company.  Call recording is stored 30 days on the server then it is removed.  You do have the ability to retrieve your call recordings and save them on your local computer for as long as you want.

Direct Inward Dialing (DID) Numbers – All users are given a unique phone number as a way to identify themselves.  This number will allow anyone to call that number and get directly to them without going through the main company number and have to navigate through the auto attendant or receptionist.

Auto attendant – This feature allows businesses to reduce staff or have a backup attendant.  The system will answer and present options for incoming callers to be directed to the extension or department. Call

Groups/Call Routing – Many companies need to group workers or departments for call distribution.  An example of where companies use this is in groups like sales.  When someone need to talk to someone in sales they dial extension 300 and all phones in sales will ring and whoever picks up the phone first gets it.  Other examples where this is used is for answering or receptionist positions.  We also have the ability to move from one call group to another based on a number of rings.  Examples of this are when someone calls the main number it may ring extension 100 for 4 rings and if it is not answered then it will ring extensions 101, 102, and 103 together or go to an auto attendant.

Call Queuing - When there are more calls than available answering positions many people put the callers in a queue.  A queue is designed to present one call at a time to an agent.  You may have several people waiting in the queue hearing music on hold waiting until an agent is available.  Agents can log in and out of queues depending on availability.

Find Me/Follow Me – You can tell the system to find you any one of several locations.  It can call up to 3 different locations in 3 different groups for a total of 9 different numbers.

Voicemail to Email – This is part of unified communications.  This gives users the ability to forward their voicemails to their email. The email can have a wave attachment with the voicemail.  There are several configurations for this feature which you can find in the web portal under voicemail settings.  This allows users to receive their voicemail on their smart phones and listen where ever they are.

Fax to Email – Also part of unified communications users can have a Direct Inward Dialing Number (DID) which people can fax to.  It will then take that fax convert to a tiff file and emailed to their designated email address.  Also, from any printable application you can fax out.  Just install the YipTel Fax driver and when you have an application you can print from print to the YipTel Print driver and enter the designated fax number to fax to.

Do Not Disturb (DND) – Automatically send incoming calls to voicemail.  Each person can put themselves in and out of DND either by pressing the button on the phone or changing status on the web interface.

Marketing Tracker – With additional DID (Direct Inward Dialing) numbers only costing $2 each a company can have multiple numbers and use them for various marketing campaigns.  IE: Valpak, Website, Yellow Page Add, or on work trucks.  Then you can run reports that will show you calls you received per DID number so you can see your most effective marketing methods.

Caller ID: Name and Number – You can choose for each extension the number you want to show for out bound caller ID.  Also, you can choose from the web interface a list of available caller ID’s you wish to show for each call you make.  This allows one user to make calls for multiple companies showing the correct outbound caller ID for each call.

Music On Hold (MOH) – Individualized music on hold for each company.  Choose from the provided YipTel music or provide your own with a customized marketing message.

Directory – There are two directories you can choose to call out of.  The Personal Directory will allow you to put companies and people who you only call and are specific to you.  The Enterprise Directory is shared with everyone within the organization.

Web Interface – The web interface allows you to control many features of the phone.  You can create Find Me/Follow Me, DND, Directories, Call Log, Call Recordings, Visual Voicemail, and many more.

Call Log – See all calls made to and from and any call you missed though the call log.

     Hosted phone service is a simple way of saying that instead of you having a phone system at your location, a 3^rd party provider like YipTel will have your phone system at their location and take care of it for you.

     In a hosted phone system environment a single server will host hundreds of customers and thousands of phones. This system allows us to reduce our cost because of economies of scale both on the number of phone lines and hardware.  Example: If you had 100 companies with 5 phone lines each you would have 500 phone lines. Mostly likely you will notice at any given time they only will use 2 or 3 and the majority of the time none at all. So instead of 500 phone lines you will only need a small percentage of that that because different companies will be using the phone lines at different times. The same goes for hardware. The equipment needed to have a hosted environment with a couple of servers verses 500 phone systems as you can imagine is quite a bit less expensive. These two facts allow us to reduce our cost and pass those savings on to our customer giving them low upfront investment costs, and low ongoing maintenance costs.

     Users, from their phones connect back to the servers using Internet Protocol (IP) through various forms of connections. Some of these connections include T1, DSL, Cable, Wireless, Fiber, Ethernet over Copper. There are preferred connections which will help us insure the best voice quality.

     Connectivity to the customer is more essential than it has ever been with VoIP.  Because the phone lines are terminated into the servers at our colocation space in Provo Power building it now runs Voice over Internet Protocol from the servers to the phones on the customer site. Voice over IP or VoIP traffic/packets are small and very time sensitive as they run over your connection. A good illustration of this is if you imagine taking a puzzle, pull it apart and putting it in a stream. Then if someone is down the steam 1000 feet pulling pieces out as fast as they can and putting it back together. Imagine how would that picture look if pieces got lost or took substantial amount of time to get to the other side? This is the same idea as sending voice over the internet. Voice packets need to flow through the internet quickly and not get lost. If packets are lost or do not come in on time then your call gets dropped or you will experience garbled calls. The best way of providing quality phone calls is by providing quality connections that will support QOS and Prioritization.

     QOS stands for quality of service and prioritization means that we can put priority on the voice traffic over other general internet traffic. This is done by tagging each voice packet with an identifier before it is sent over the connection. The other side sees the packet and knows how to put it back together and in order allowing us to guarantee quality of the voice call. To be able to provide QOS and prioritization we must provide a connection we control from our collocated servers to the customer without going over the general internet.

     We control the connection when it stays on our network. QOS and Prioritization only works when using a direct connection that goes our servers to the customer’s site. We cannot honor QOS and Prioritization tagging when going over the internet because routers on the internet do not honor our QOS tagging. Going back to the stream analogy, if we control the steam like a canal and can say what goes down the stream and what doesn’t then we can guarantee the quality. If we put those packets in a steam that splits up and goes in a dozen different direction which are not in our control then no quality can be guaranteed. That is how the internet is constructed. We will have transverse the general internet when the customer uses any other provider besides the service from YipTel. To see a full list of service we provide see the Dial Tone, Internet and MPLS Section of our products page.

     In most instances the call quality will be good and customer will experience no problems. There are a few indicators that will show if they will have issues or not. Keep in mind the only way to guarantee call quality is by providing our connection these options are only a rule of thumb.

Ping Tests-

To perform this, open a command prompt by searching for CMD in the Windows Application window. Once command prompt opens type “ping phone.yiptel.com –t”. This will ping the YipTel servers and respond with how long it took to do so in milliseconds. Times under 150ms will provide quality calls. Keep in mind ping times vary and this is not a guaranteed way to ensure no issues will occur.

Internet Down Time-
Do you frequently experience internet down time? If you have issues with their internet staying up, they most likely will be frustrated if that also takes down phones.

Run Speed Tests-  
Open an internet browser and go to www.speedtest.net. Run the test and see what speed of internet you have. The stream of Voice over IP is about 80k per call. The amount of bandwidth needed is asynchronous meaning that it uses both download and upload speeds. For example a DSL connection may have 1.5M or 1500k of download speeds but only has 756k for an upload speed. This means you can put in
about 9 calls before you use up all the internet bandwidth. In reality we see only about 6-7 calls before
we run into issues.

     We are seeing a change in phone system technology from Traditional PBX (Private Branch Exchange) to IP based PBX’s. The majority of small businesses have traditional phone systems and are now hearing about how Voice over IP and they are needing/wanting the features it offers. To see a full list of product features visit our www.yiptel.com. If you look at the cost of traditional-digital phone system compared to IP phone systems, IP phone system are more expensive for the smaller businesses and get more cost
effective the larger you grow. Traditional-digital phone systems are more cost effective for the smaller businesses and more expensive as you grow. The fact that IP technology is more expensive for smaller businesses means this is where hosted fits in perfectly. Many businesses can see the benefits that IP has to offer but cannot afford a premise based IP phone system. So, instead of purchasing a premise based phone system, they host and pay a monthly cost for the equipment with a very low up front capital cost.

      Another factor which hosted is attractive to smaller businesses is the fact that our YipTel monthly pricing service and warranty are included which gives company owners a piece of mind. Owners are used to paying providers when a phone breaks, needing to move an extension, equipment has a power failure and loses programing, ect. All hosted users have to worry about is their monthly cost and long distance.  Standard Monthly costs include: Phones, Users, Service, and Warranty.

Zultys vs. Asterisk vs. Microsoft

I wanted to share with your our experience with Asterisk, Zultys, and Microsoft Lync.  Asterisk is a great open source platform and it continues to get better and better over time.    It is interesting to me how many people seem to choose a side whether it is Microsoft, Open Source, or Manufactures solutions.   I certainly understand their views I just choose to be open to all of the solutions available in the market.  I believe this is what has made Intellisys a leader in the VoIP market.  We are open and evaluate all of the solutions that are available on the market and deliver the best solution for an individual customers needs.  Frankly we are pretty rare in that we tend to find this as a polarizing topic.

At Intellisys we have installed and supported our customers in Open Source solutions that are Asterisk based,   Microsoft Lync Solutions, and Zultys and we believe there are great applications for all 3.

Zultys vs. Asterisk vs. Microsoft:  Asterisk

The good that we have seen with the Asterisk is the fact that it is very low cost and very flexible.  With the right amount of time and effort you truly can make the solution be what you need it to be.  It is a powerful phone system.  However we have found that it is best suited for companies with a Linux/asterisk guru because they take much more time to support and maintain.   Since you now become the support team it essentially requires someone with a significant skill set.    It is great for the IT staff that support it because they essentially become critical to the organization but this can sometimes become scary for the management team as they are so locked in to these individuals.  What we have seen is that you might not pay as much in the beginning but over time you will pay it out in support and maintenance.  We also found that as the system scales it has a hard time with call recording and other capacities.    We have used Asterisk mostly in outbound dialer solutions as we can configure and deploy them for around 10-15K vs. 100k plus solutions that are in the market.

Zultys vs. Asterisk vs. Microsoft:  Zultys

Zultys is a perfect alternative to the Asterisk solution as it is a SIP standard solution and we can reuse the phones that you were using on your Asterisk.  Whether you were using Polycom, Aastra, Snom, or other SIP phones they will work with the Zultys.  The benefits we have seen from the Zultys are certainly reliability and redundancy.  The Zultys MX 250 is a 2U Linux appliance that is truly and all in 1 box.  It offers high-end call center, reporting, Fax, UM, Mobile apps, and amazing site to site connectivity and redundancy.  The MX250 can also cluster and has an option to add and N+1 for 100% redundancy.  It is pretty amazing and we have really grown to love the product.  The Zultys is a rock solid solution that can scale to 10,000 users and over 128 sites.  The Zultys is really the best of both worlds as it has the rock solid nature of a manufacturer’s solution but in many ways it has the power and flexibility of the Asterisk solutions.

Zultys vs. Asterisk vs. Microsoft:  Microsoft Lync

As I mentioned above you are either a Microsoft company or not in most cases.  If you are a Microsoft company and you use Exchange, Office products, and SharePoint,   then you NEED to look at Lync.  Microsoft Lync is most often deployed by larger organizations and as I mentioned you need to be on exchange.  Microsoft Lync essentially connects all of your Microsoft products and allows you to communicate efficiently between other users and office locations no matter where you may be.  Since Microsoft owns the desktop frankly no one will be able to do what they can do with integrating Outlook, SharePoint, and other Microsoft applications.  The Lync is crazy powerful with integrated IM, audio, video and web conferencing and much more.  You can even search your staff for designated skill sets and crazy stuff like that.   The Lync solution is not nearly as strong in traditional phone system features but it is amazing in collaboration and connectivity.

So who is the winner in our opinion?  That depends on what your needs are.  The great benefit of Intellisys is that we know the advantages and disadvantages of all of these solutions and can give you an unbiased recommendation as to what would be the best solution for your companies needs.

Contact us today and we will help design the right solution for your company.

Zultys has done it again! Zultys 6.0 Version is here and the new features are amazing and will change the way you do business.

Zultys pledges to have two major releases a year. Here is a list of features that have been released with Version 6.0.

Zultys 6.0 Outlook and Salesforce.com Communicator

The Zultys Outlook and Salesforce.com Communicator Module provides close integration between the Zultys IP phone system and the application. Full Call control from within the application including Inbound Screen Pop, Hold, Transfer, Call Notes, and Click-to-Call from the CRM record.

Zultys 6.0 Active Directory/LDAP Integration

This allows the MX to integrate into enterprise environments that require authentication through Active Directory/LDAP. This simplifies administration with a single password for Windows and MXIE.

Zultys 6.0 MXIE MXvideo

Integrated Point to Point HD Video enabled through MXIE. With a single click, MXIE users may seamlessly move from instant messaging to Voice, and add video for a complete unified communications experience.

Zultys 6.0 MXreports

MXreports is a Crystal style reporting application. Run reports on Service Levels, Abandon Calls, and all detail information to accurately run a call center correctly.

Zultys 6.0 MXmobile Enhancements

MXmobile (Blackberry Application) now has call control built into the application. This includes: Call Transfer, Call Park, Call Hold.

Zultys 6.0 Message Escalation

Zultys Message Escalation provides the ability to notify multiple contact points via call and/or email in a user defined sequence following receipt of new voice mail or fax message. This is ideally suited for companies where prompt and reliable delivery is to meet service commitments when acknowledgement of customer messages regardless of time of day.

Zultys 6.0 ZIP 5 Feature Enhancements

Release 6.0 brings new features and functionality to the ZIP 5 Zultys Phones. This includes Busy Lamp Fields, Park Slot Monitor, Multiple Message Waiting Indicators, and Group login via single-button press.

So how does Zultys stack up against a ShoreTel system?   We will look at how Zultys compares to the ShoreTel in regards to platform, capabilities, and features.

Zultys vs. ShoreTel:   Platform

The ShoreTel has a variety of pieces that may be required to complete your configuration.  It essentially is comprised of a core system device and then you add additional devices to expand capacity and features.  Expanding capacity for users, Adding additional PRI or T1 card are all separate devices.  Not to mention all of the additional Windows servers that you will need to run applications like Unified Communications, Call Center, Call Recording, Conferencing, and so forth.  The problem with this is that you can end up with a ton of equipment to complete your implementation and that means that you have to manage and maintain all of this hardware.  This also means for ShoreTel that it is extremely cost prohibitive to be redundant as you would have to have 2 pieces of all of this equipment and servers.    This also becomes cumbersome to maintain as every time you upgrade to a new software version you have to upgrade all of these pieces of hardware.  In fact this was such a complaint that they now allow you to upgrade to the next level and the other equipment can be 1 release back so you only have to upgrade all your equipment every 2 upgrades.

ShoreTel talks about their 99.999% availability but what they don’t tell you is that their N+1only covers  their base unit and so you are only redundant on a single piece of hardware and not on the whole system.

The Zultys MX 250 is an all inclusive 2U Linux based appliance that performs virtually everything on box.  Voicemail, Automated Attendant, Unified Communications, Fax Server, Full Call Recording, Web Applications, IVR, Cellular Integrations, Video, Client Applications, Conference Manager and on and on.    The Zultys support 60 Sip Trunks and 250 users on a single appliance.  As you grow the MX 250 devices cluster in up to a 4 +1 cluster.    This provides seamless growth and gets us to redundancy.  The Zultys MX 250 can be set up in an N+1 so that you can gain 100% redundancy with 1 device.  Now that is great engineering and radical simplicity.  ShoreTel shows in thier documentation a typical installation and it shows Multiple Vice Switches, Voice mail server, Call Center Server, Mobility Router and a VPN concentrator.   7 Pieces of equipment to buy, manage and maintain!     The Zultys, just 1.  It the ShoreTel is "Brilliantly Simple"  with 7 pieces of hardware then what does that make Zultys?  Perfection in a Box?     Zultys vs. ShoreTel platform:  This one definitely goes to Zultys

Zultys vs. ShoreTel: SIP vs. MGCP

ShoreTel is based on MGCP which means that ShoreTel Phones are Proprietary and can only be used on a ShoreTel system.  The ShoreTel phones are very functional with integrated buttons and directories but the Zultys phones can do this as well and they are based upon the industry standard SIP protocol.  Thus the Zultys can run virtually any SIP compliant phone and this reduces costs and opens up the entire industry for additional solutions and applications.  This is probably the most important difference in the two platforms as the ShoreTel is proprietary and the Zultys is based upon SIP standards.  Now ShoreTel will try to say that they support SIP as well and they do at a very minimal level, but they will charge you to put other manufacturers phones on their system and it will have such a limited feature set that you want to.  The Zultys on the other hand has even provided built in configurations for many of the popular SIP phones on the market.

On the dial tone side it will be hard to find a ShoreTel Dealer that wants you to run SIP dial tone as they require a Siperator device (more hardware).  They will tell you that SIP is not ready but frankly it is the ShoreTel that is simply not ready for SIP.  Since the system is not SIP based the Siperator has to translate the packets in to something the ShoreTel will understand.  The cost of a 60 Sip path Siperator is typically 6K where this is a standard feature on the Zultys with no cost!  The Zultys is SIP standard and works perfectly with SIP providers.  You can place a T-1/E-1/PRI card or other local cards in the system but most installations use SIP and this provides better features, lower costs, and better redundancy than traditional dial tone.  Zultys vs. ShoreTel/ SIP vs. MGCP:  SIP and Zultys win for simplicity, lower cost and better design.

Zultys vs. ShoreTel:  Desktop Applications

The ShoreTel provides 5 different levels of their desktop client and 1 mobile application.  Personal access, Professional Access, Agent Access, Supervisor Access, Operator Access and then the mobile application Mobile Access.     This is a very confusing and complicated licensing structure that is hard to manage and very expensive.   The Zultys MXIE desktop application is an all in one Desktop application and you simply assign what rights you want that user to have.  Integrated Soft phone, full presence, Video, Tapi, Call Center, Supervisor, Live View, Conference manager and more are all built in to 1 easy to use application.  Now that is great engineering and radical simplicity again.  Not to mention that the Zultys MXIE client is available on Windows, Mac and Linux.  Zultys vs. ShoreTel:  Sorry ShoreTel but again this goes to Zultys.

Zultys vs. ShoreTel:   Remote Users

On the surface they both provide Cellular client applications that are very good.  They both can remotely connect to any phone anywhere and use it as you extension.  Where the Zultys stands out is that there is no need for a VPN to support a hard phone.  They ShoreTel system requires one of two VPN Concentrator devices (more equipment/more cost) to support 10 or 100 remote hard phones.    Again this is another piece of equipment required in order for you to place a hard phone at a remote location.    The Zultys on the other hand has a built in Session Border Controller that will rewrite the packets to get around NAT(network address translation) so there is no need for external VPN or VPN clients on the phones.  Again the Zultys is SIP standard and placing remote users off of the system is easier and more reliable.  Zultys vs. ShoreTel Remote Users:  Zultys wins again.

Zultys vs. ShoreTel:  Multiple Site Applications

Both Zultys and ShoreTel do a great job of connecting multiple sites.  The Zultys will be easier to deploy and bring a few extra features.  Both systems will provide a unified dialing plan for calling extensions.   Both systems also provide the ability to reroute calls to another location for fail over as well.  However if you have all of your call center, call recording and so forth on servers at the main site and it fails,  you are not likely to have duplicated those at your remote sites and all of those capabilities will go down on the ShoreTel.  Another place that the Zultys MX 250 will stand out is on the desktop application.  The MXIE desktop provides call control and other advanced applications like Instant Messaging.  When two Zultys systems are Grouped together all of the features become universal between the locations.  The Zultys provides Chat between locations, presence notification of all users in all locations and provides a unified call center application where agents can log in from any site or location.  ShoreTel requires an external server to handle Chat support between locations (more equipment/more cost), and they currently have a maximum of only a few hundred presence notifications.  Zultys vs. ShoreTel:  This goes to Zultys as well.

Zultys vs. ShoreTel:   Unified Communications

Both ShoreTel and Zultys have Outlook Integration clients that provide excellent integration.  Both systems can also provide voicemail to any email address.  The Zultys however has integrated Fax with inbound Fax to the desktop and outbound fax from the desktop supported as a standard features on the system.  The ShoreTel can integrate with external fax servers but these are costly 3^rd party applications.  Zultys vs. ShoreTel Unified Communications:  The Zultys provides a more complete and cost effective Unified communications solution.

Zultys vs. ShoreTel: Conferencing

The Zultys can provide up to 30 parties of conferencing on box with a scheduling conference manger on a single MX 250 system.    The ShoreTel  can support from 4-24 depending what voice switch you purchase for meet me but in order to do scheduled you need ShoreTel Service Appliance 100.   The Service Appliance 100 provides the ability to include Web conferencing desktop sharing and so forth.  The Zultys provides Web conferencing through the integrated MX Meeting and the Zultys and ShoreTel are very comparable in feature and capabilities, but the MX Meeting is a fraction of the cost and starts with a 2 room 10 user capacities for less that 2k vs. the ShoreTel at 12k.  Zultys vs. ShoreTel Conferencing:  Zultys wins due to a more cost effective integrated solution.

Zultys vs. ShoreTel: Licensing

The ShoreTel system has tons of separate and individual licenses.  For users you have to pick from 3 separate types:  Mailbox only, Extensions Only and Combo and each have separate capabilities.  The Desktop Software has over 5 varieties of software licenses and it becomes cumbersome to match these up to users as their needs change over time.  The Zultys has just 1 User License and just 1 desktop application that you then assign the rights to your users.  Zultys vs. ShoreTel licensing:  Zultys wins for a simple and more cost effective licensing model.

Zultys vs. ShoreTel:  Call Recording

ShoreTel provides the standard push a button to begin a call recording and you can add the option to record only external calls that get dumped in to a users mailbox but this typically does not meet the needs of a call center as it would be too cumbersome to try to access the call recordings in each user’s personal mailbox.  For call centers ShoreTel is typically using 3^rd party call recording products.    The Zultys however has an amazing DVR style recording so that when you press the record on the phone or click it in the MXIE software it actually goes back to the beginning of the call and you will have the entire conversation in your mailbox!  It is amazing.  Normally you want to record what just happened and the Zultys allows you to do this perfectly.  The system can also record all users full time based upon the recording profile that you assign them to.  The Zultys also provides the ability to record internal calls as well.  Recordings are stored locally and then if you choose you they can be automatically archived to long term storage per your definitions.  Zultys vs. ShoreTel Call Recording:  Zultys again wins for better call recording capabilities and lower cost.

Zultys vs. ShoreTel:  Voice Mail Escalation

If it is important for you to know that your employees are checking their voicemail boxes then this is the feature for you.  The Zultys will allow you to set up escalation lists and after a pre determined period of time if they have not been listened to the voicemail can escalate to whomever you choose and even provide email notification.  This is an amazing feature and ShoreTel does not provide anything like it.  Zultys can even provide this information to an external database where you can track and report on voicemail access and use by your employees.    Zultys vs. ShoreTel Voice Mail Escalation:  Zultys wins

Zultys vs. ShoreTel:  Total Cost of Ownership (TCO)

It is amazing to me how ShoreTel markets all over the internet that they have the lowest TCO and they even have guarantee to match any providers costs so long as you are Cisco, Avaya, or Mitel.    They obviously did not want Zultys on the list because if a ShoreTel is configured as closely as possible to an apples to apples feature comparison the ShoreTel is typically 30-50% more expensive on the initial purchase,  30-40% more on a yearly maintenance, and requires more time to manage due to its more complicated licensing, & design.    Many companies are starting to recognize this fact and are moving away from ShoreTel because of the high cost to maintain.  Here is a case study on Martin Engineering that saved 50% over ShoreTel on maintenance by deploying a Zultys.   Read the Case Study

These are just a few of the many advantages that Zultys provides. 

Learn More in Zultys Vs. ShoreTel  Part 2

and Zultys vs. ShoreTel Part 3

Contact Intellisys to learn more about what Zultys can do for you.

Intellisys is Utah's Voice Over Internet Protocol(VoIP) leading provider for VoIP Hardware and VoIP Dial tone.

Intellisys offers Utah Telecom Services to Businesses to companies of all sizes. Intellisys has been Utah's Telecom Service leader since 1970. We provide a full range of Telecom Services to meet your companies needs. Whether you are looking for VOIP Dial tone, a VOIP Phone System, Consultation services on Utah Telephone Service, Computers, Servers, Routers, Firewalls or Outsourced It services. Intellisys is the perfect solution to all of your Utah Telephone Service needs.